Cancellation & Refund Policy

Last updated: 25 October 2026

This policy applies to food and grocery orders placed through Ramjicart. The participating restaurant or grocery shop prepares and supplies the items. The checkout page shows the order total, applicable fees, and which amount is payable online or at handover before you place your order.

Customer cancellation

You may cancel an order through the app while its status is new and the participating business has not accepted it. Once accepted, the app may not offer cancellation because preparation or fulfilment may have started. This app limitation does not restrict any right or remedy that applies under consumer law.

When to contact us about an order

Contact Ramjicart as soon as possible if an order is declined or cancelled by the business, is not delivered or made available for pickup, is missing items, or contains incorrect or defective items. Include your order number, a description of the problem, and relevant details so we can review it with the participating business. Applicable consumer rights remain unaffected.

Refund review and payment method

We review refund requests based on the order status, the issue reported, the payment actually collected, and applicable law. If an online payment refund is approved, it is sent through the payment gateway to the original payment method. Your bank or payment provider may take additional time to show the credit. We do not promise a refund for an amount that was never collected. Any amount paid directly to a participating business at handover will be reviewed with that business and handled according to the circumstances and applicable law.

How to request help

Use our Contact & Support page and share your order number, registered phone or email, and reason for the request. The Grievance Officer will acknowledge complaints within 48 hours and redress them within one month, subject to applicable law. Read our Terms and Conditions and Privacy Policy.